Booking Terms and Conditions
Please note these are the terms and conditions that related to the 2021 Festival and they will be updated for 2022.
Tickets go on sale to the Friends of the Festival on 21st June 2021 and to the general public on 1st July 2021 for all tickets other than those for events at the Georgian Theatre Royal. Theatre tickets are likely to go on sale to Friends on 12th July and to the public on 19th July but these dates are to be confirmed.
All necessary steps will be taken to conform to whatever coronavirus restrictions or requirements are in place at the time of the event. Should an event need to be modified because of coronavirus then we will notify those people who have booked on the event of any material changes. If we have to cancel the event then people will be given a full refund.
General Conditions of Booking
Advance booking is strongly recommended but any unsold tickets will be available at the door on the day of the event or at The Station at the start of a walk. Tickets cannot be exchanged or refunded unless a performance or walk is cancelled. All tickets for book events are for un-numbered seats (other than those sold by the Georgian Theatre Royal for events at the Theatre). Programmes, events, walks and artists are confirmed at the time of booking but Richmond Walking and Book Festival reserves the right to alter them in the event of unforeseen circumstances.
Please note that further important information and advice in regard to the walks programme can be found in the Information Section on the page for "Terms and Conditions including Walk Joining Instructions". Your attention is drawn, in particular, to the strict Festival policy of no dogs on walks, and to the requirement and advice about the need for suitable clothing and equipment.
How To Book Tickets
Concessionary Tickets: people in full time education, people receiving income assessment benefits, or carers supporting other attendees may purchase tickets for most events (excluding those at the Georgian Theatre Royal) at half-price.
Terms and Conditions: please read the terms and conditions and walk joining instructions before making bookings.
For events other than those at the Georgian Theatre Royal and children’s events at the Library (see below):
Online: first study the programme and select the walks and book events you wish to buy tickets for then click on: Book Here to make the bookings. If you are booking more than one event click on "Continue Shopping" - it saves you time and us a small amount of money (in addition to a percentage commission we pay a fixed 20p for each transaction).
In person: at the Festival Box Office – Richmond Information Centre, Market Hall, Market Place, Richmond, DL10 4QL (10:00 to 15:00 every day although opening hours may vary)
By telephone: 01748 826468 (10:00 to 15:00 every day – although opening hours may vary)
Note: for events E2, E6, E8, E10 and E18 at the Georgian Theatre Royal, bookings are through the Theatre, Victoria Road, Richmond, DL10 4DW; www.georgiantheatreroyal.co.uk;Tel: 01748 825252. Advance sales to Friends can only be made in person or by phone. Online bookings may be made once public sales open.
For children’s events E1 and E15 at the Library, bookings are through Richmond Library, Queens Road, Richmond, DL10 4AE; Tel: 01609 534 580
In case we need to contact you ahead of the event or on the day we will ask you: for your telephone number (preferably a mobile number); and if available an email address.